I bought the 8200 this past September and am having the same problem. I am staying in a RV park for the winter and the other sewers with Janome machines (6600 and 7700) do not have this problem. I will be going back to the dealer when I get home, but after reading the other comments, I don't hold out much hope. I think I will try to contact Janome while I'm here and see what help they can offer. Has anyone else tried this? When I think back, at the dealer they never started at the edge of the fabric...always toward the middle. Leads me to believe that they knew about the problem.