busy fingers

I am putting this out in the public domain now because I contacted the company direct and I had a response from them as to when it would be a good time to contact me. I gave them my phone no and a day - which I was home all day - for them to ring. It is nearly over a week since that day and no response either on the phone or a follow up email. Not very happy with the poor customer service.

Does anyone else here use Gutermann thread and how have you found it recently. The reason I ask is I have used it for many many years and never had a problem. I bought a 1000 metre white spool around Christmas time and when I was putting it on the machine I thought to myself that it felt and looked very "thin". I picked up an older spool and it looked and felt different.

I started sewing with it - doing satin stitch and it kept constantly breaking and several times I found that it was shredding. Stopped to put in a new needle, re-thread the machine and bobbin only to find the same thing happening again.

I changed from that spool to an older one and no problem.

I would be interested to hear if anyone else is having such a problem or did I just get a "bad one".