Hello, yes the Innova is a great machine with great customer service. I've gone from a Viking MegaQuilter to a stretched Juki and finally the Innova.........my last machine. Its well built, owner friendly and you can basically maintain it yourself instead of having to send it out. You only need to oil the bobbin area usually and clean out the lint after every bobbin change. The machine will take most all threads and I've even used metallic embroidery thread on mine.
There are 2 yahoo digest groups you can join...Innovalongarm run by the company and Innova_longarm run by Innova owners.
Hopefully you've test drove an Innova as it may not suit you. Not all machines will suit all quilters so test drive a bunch before making your decision. Not to say I think the Innova is the best but it might not be the best for you and how you quilt. Better to be sure beforehand.
Good luck.