I hope you got your money back. I don't know what Walmart's problem is. I was there trying to buy fabric and a younger lady came up and we rang that dumb bell several times and no one came, so the young lady said heck, I bet we could figure this out, and we measured and labeled our own fabric. It sounds pretty rash, but honestly, we didn't have any choice. (we didn't cheat either!) the next time I was there I told the employee what happened, and she didn't even respond or looked shocked or anything! I thought maybe they would take the hint, but more times than not there is no one there.