I am so glad to hear that you contacted KQ and they stood behind their product - that is how it should be - I think most companies of integrity will do the same - I think that Moda or United Notions would have done the same - I am very impressed with their quality and integrity. Its wonderful to have these great stories - I just posted one myself about Oliso irons - my iron started failing after 15 months and Oliso - contacted me on my telephone after I emailed them one hour before about my iron problems. They immediately told me to send it back and they would replace it. I love happy endings and great customer service.