My first machine was a Nolting and my dealer was worthless. The machine was okay when it worked, but there were so many times when it didn't. My hubby talked me into replacing it. He advised me to get my third machine second. Lol. Said that guaranteed that this was my last longarm ever and I should buy right. No more cheaping out. I went with an Innova and am still waiting. Even so, the new dealer has already had me in for a full day of training. Really, I don't expect to ever regret this one.