So sorry to learn that you had to go through all of that to get the proper service. Happy to know that you have your machine back, but how frustrating. I try to do most of my own repairs, but there are times when you need a professional and I wish that people who don't know what they're doing would just admit it. It isn't a crime to admit you don't know, but to pretend you can fix something is just plain wrong. I have four FMQ feet that I tried to save money, dumb to do and I ended up spending more than if I'd bought the correct foot from the start. The one I have now is made for my Singer and it works like a charm. I'm getting better at knowing when to purchase the correct item, but egads it has taken a lifetime.