I bought my HQ16 at MQX several yers ago before I even know how to quilt. I played and replayed the DVD that came with the machine learning how to load and unload , and do basic free motion. For a long time I was afraid to use the machine without the stitch regulator, but one I adjusted the speed to what I could manage, it got easier. Depending on the brand you purchased you can get support from the manufacturer and join the chat groups. Hang in there....I still get intimidated by the beast but make sure you practice and practice on it before you send it back. If you are bent on sending it back, check for the return window, so you won't be disappointed. Nothing beats watching a video on you tube and then going to your machine to try it out. Buy a bolt of cheap muslin and cut pieces and load 'er up.. This is what helped me gain confidence in my quilting. We are all rooting for you so hang in there!!!