The threader on my Janome Threadbanger 30 worked great until it got bent. The first time I took it to the dealer and he replaced it without charge. I tried to be very careful after that, but eventually, it quit working again. I'm sure it is bent. After reading your comments I will try and gently press it back in place. If not, I will get a replacement (I'm sure I'll have to pay this time), because it is such a convenience to have when it works! It really is the easiest threader I've used.