Guess I'm just lucky; the Wallyworld in the next town still has fabric, though ours doesn't.
Hancocks--bought backing fabric there 10-12 yrs ago and it ran in the wash. Never went back till 4 yrs ago, when we moved, and the closest LQS is 30 miles away. Now, when we go to the next state, I get to go to Hancocks and shop. Been treated very good there, no problems with clerks or quality so far.
No excuse for poor or missing customer service-something needs to be done about it.