marcie12

Okay I want to say that I am a novice longarmer, but I love my Janome Artistic 18. I just had gotten my free motion down to a science... I was in the middle of a quilt doing stippling and when I stopped to move to the next section...my stitch regulator fails to work! It works in speed mode, but cruise and ruler do not work at all. I found a website that sold aftermarket parts and replaced the wiring (not the encoders). I have only had the machine 11 months! Anyone had this issue? I'm great with my tension and threads. I tried moving in a single direction to see if I had the vertical or horizontal problem, but it doesn't work in either direction. I hate to have to dismantle and ship---is there anyone that does house calls in Southern California?