Bucks for machine sold at a show, but the gal who teaches you how to use a machine bought elsewhere has been robbed of her sales commission & is just being nice - hoping to get the next sale. On line sales are worst Consumers buy machines at a marginal profit from Amazon but expect great customer service at the LQS for machines bought on-line. Fair is fair. Rock bottom prices = zero service. Fair, honest dealers support their products with good prices, free classes, warranty service & compassionate personnel. Buy local, save money and establish good reationships