Originally Posted by
tkee
That would be the last time I shopped there. I take pictures often in stores. I immediately send them to family members to let me know while I'm still in the store whether they like something or not. Any store that makes me feel like some kind of criminal for any reason isn't somewhere I'll shop again.
Amen! I haven't been to one LQS in years because of their attitude. It is the largest one in 50 miles and they have absolutely fabulous materials. However, the last time I was there I was browsing looking for something unique. One of the employees kept following me. I finally asked if I could help her. Her response "We have to keep an eye out for shoplifters". Now I normally try to be the bigger person but I did not succeed in that instance. Am I holding a grudge? No. I am simply refusing to shop where I will be treated badly and falsely accused of being a criminal. I think some of these stores need to realize that many are turning to shopping online for the simple fact they won't have to deal with this type of behavior. Customer service is something that is lacking nowadays. There are no shops where I actually live (pop. 1400) so I have to drive everywhere, usually 15-20 min just for groceries. I personally am not going to waste my time and gas driving to a lqs to take a picture of an item I can get online for $1 less. That's just crazy! If you are a small business it is just a simple fact that you have to provide better customer service than the big box stores who charge less for the same item. I believe in supporting a small business if it is a good business and treats it's customers right. Think of a small local restaurant - if they continually served you bad food or got your order wrong every time, would you continue to eat there JUST because it was a local small business? I wouldn't.
Some have said they write the info down instead of taking a picture. What's the difference? I was making a ton of quilted coasters one time and took a pic of the end of the bolt of the muslin I was using so I would remember exactly which one I got seeing as how there were about 10 varieties. It NEVER crossed my mind to ask permission before documenting for future use the material I had used. But, I actually hadn't heard of this practice of taking pics and shopping online for the same fabric until this post.