madamekelly

Remember when customer service meant making the customer happy? If she wanted me back in her store, being rude to me is not the way. Someone is owed an appology, and it is not the LQS. They were rude to a customer and you think they deserve a second chance? An attitude like that is why I buy most of my fabric at Walmart. My LQS has been rude to me each of the three times I went there, so I do not go back there. Customer service is not an option when you are in business, it is a requirement! I would be contacting the owner.....and reporting a rude employee, not offering to come buy more fabric. That is the owners job, to keep customers happy. Otherwise, why is she in business? A local businesswoman needs me, I have other options, she wants my money, customer service is how I decide who to buy from. I may not be the biggest spender she has, but my dollar can either go in her pocket, or Walmart's, her choice.