Happened to me several years ago when I signed up to take a course and to purchase the kit for the queen spread when class began. The LQS had replaced one of the original fabrics with another which did work, however, I learned they were holding a kit for a lady who did not show. Urrrrgh!!! as they continued to hold it for her and not accommodate me who had showed up for the class. Won't happen again. --- Sad is, I really like this LQS and have purchased several machines from them. Talk about loyalty. . .