Originally Posted by nanac

I used to frquent a wonderful LQS, that had beautiful quilts on display. You could either buy your own material, or request a kit. I usually bought the material there.I always asked if I could take a picture that I could refer to as a guide. The owner always gave permission, and everyone was happy. Then the owner had a stroke, and her daughter took over. What a difference! The daughter no longer made up kits, as her mother had, and she would not allow any pictures to be taken. She raised her prices, decreased the hours of operation, and eliminated the LA quilting service. Needless to say, she was only in business for a short time, as she lost most of her customers.
While I do understand that she was in business to make a profit, there were too many changes within a short time, and the customer service suffered. If the LQS wants to maintain the business, the thing to remember is that a happy customer will return, while the unhappy one will look elsewhere. The worker in the OP seems to have forgotten that.