Congratulations! Its a great machine and the customer service is #1 in my book...............and yes, I've had to call them a time or two.....operator error no less. Did you order any of the little extras such as an extra bobbin case, needles, bobbins? One of the items I did order with mine was the upgraded tension system and I'm so glad I did. I rarely have to fool with it at all, no oiling or disk pads to change out, just the beehive spring whenever. Picked up an extra one of those springs at the last quilt show along with extra thread guides and side spool pin. Never know when one is going to break and you have to wait to get another one.
We will all be waiting with baited breathe for when you get your new machine.