Originally Posted by BellaBoo
The cost of shipping the big mat flat would be more then the cost of a new one. I would think Olfa would want to see the mat and find the problem to prevent it from happening again. I was way wrong.
Olfa already knows what the problem is and has probably already corrected it. They just don't want to have the cost of replacing the defective ones (in my opinion).
I have an Olfa mat that is about 4 years old and is still going strong. Yours, obviously, was defective or a "new and improved" gone wrong.
Good luck to you.