I have been buying from them for ever. At least 20 years. Never had a problem. They usually have coupons in the back for reduced price on shipping. They also send postcards out every so often with free shipping on it. I called to ask if a foot fit my machine. She was very helpful. They have a sister company called Newark Dressmaker Supply. A lot of the same thing but a little different. Can order from both books on same order form too.