I have heard others complain about having problems with the Rowenta. And they complained about the horrible customer service also. I'm glad you mentioned the iron you have and the fact that it has a NO auto shut off feature. I do a good bit of piecing and I'm kinda slow so I HATE the auto shut off. I feel like I'm constantly turning the dang iron upside down so it wont shut off. LOL. I'm going to Amazon to see if they have the iron you do. LOL