If you're talking about the company in San Marcos, CA, I bought an 18" Tin Lizzie from them several years ago when we lived in CA about 80 miles from them. We had to set it up ourselves, by that I mean my husband did it. They weren't very good in response time when we needed help. I've found in looking for parts/accessories, there are several places that have better prices. The Sales Dept. is quick to respond, not so much the Tech. I'd go with a local company 'cause if you have to have service, you don't want to ship. You'll need a lot of training so you can do most of the maintenance/repairs yourself. I still wish I had gotten a bigger throat machine because although it says 18" you won't be able to do even a 12" square in one go. Good luck.