I bought my Janome 7700 from them. Good price and no problems with delivery. However, I am sorry I didn't pay more and buy locally. There are very few dealers in NYC and the few that exist are hard to get to. Even with that said, I know I underutilize my machine because I have so many features that are not clear to me. (Another note to self - quit overbuying!) I had a notable problem once and they were terrific about a replacement and one other time, I couldn't get something to sew properly, I was given to a sewing expert who helped me. They may offer more customer service than I ever pursued so if you do buy from them, see what they can offer you with help at home. On the other hand, if you have a local shop, it really is worth the few dollars more to be able to run in and ask for help. Enjoy whatever you purchase.