Wow-great customer service! Took less than an hour to receive a reply from the Warm Company! Here is the info I was provided:
"Warm & Plush is not compatible with basting spray as stated here on our website about product care:
http://www.warmcompany.com/products/...ton/warm-plush
Because the Warm & Plush does not have a polypropylene scrim like our Warm & Natural and Warm & White, the basting spray has the ability to pull the batting apart as the fine cotton fibers are only needle punched into themselves. We do not use any resins or glues in our products, making the Warm & Plush a little more delicate than some of our other battings."
I checked, and this info is not on the packaging...my reply comment included this is important info to have at the point of sale.
Perhaps I should have researched more before purchasing, but I have never had an issue with any of their other products-never entered my mind yo read anything other than the packaging.
They are kindly sending me a replacement.