Firs of all, I don't take any of my machines in unless something is wrong that I can't remedy with cleaning and checking needle Tension disc. I oil the wick and some times the needle shaft. Next dealers......many of them have poor customer service. I live in Texas and purchased machines from a great dealer in Pennsylvania. I guess that tells you there aren't that many great dealers in Texas. I have found that many times I have to go to corporate, then the dealers seem to listen. I just had that happen with a Baby Lock dealer. I purchased the new ovation and she gave me the feet accessory Kit for the Evolution...it had 6 less feet than the kit for the new machine....it was Leftover from the prior year machine and it was at the store so rather than order the right one, she gave me what was convenient for her......I kept seeing where Ovation owners had 22 feet in their case. I called the dealer she said I didn't get the wrong feet....they fit my Ovation. I told her that it was the wrong set and one of these attachments does not fit my machine...and I had just gotten off the phone with BAbylock......they said I had the wrong set.....should have been 22 instead of 16 feet. She is now ordering the right one! Squeaky wheel I Guess.....BAbylock corporate is fantastic.....I purchased a Sashiko machine and ask the dealer for Some training or instruction .....she said I don't do training on this machine...I will show you how to thread it.....when a rep saw my post.they immediately sent me an apology, gave me three free online classes and sent me a book with projects !!!! Too bad dealers are not like they home office...fantastic!!
Last edited by Lady Diana; 06-27-2015 at 05:59 AM.