I'm so happy that the dealership backed down on their outrageous response to you, especially given all the issues you have been dealing with. I do not own a Bernina, however, but I do have a Janome 4000, which is getting older, just like I am (LOL) too. I think it was suggested that I bring her in for servicing every year; however, I do not always do that. I do regularly (especially when the "pitch" changes on my machine), clean out my bobbin case, and the area under my machine, and clean out all the lint that collects from my sewing and quilting; but when that doesn't pass the "hearing" test, I bring it in to the dealer to have it cleaned, oiled and serviced. I am probably weird, but I do not even know where I could oil the machine and I was told when I purchased it that I shouldn't oil it, but leave that to regular servicing. I'm sure that my machine is 15+ years old and (knock on wood) keeps on sewing for me and doing a good job of it as well. You're right, the dealership should have sent you a reminder of your anniversary date, it's only good business for them. I wish you and your husband well, as being the sole caretaker can be very difficult. God bless.