I have a Bernina and like the machine, however, my dealer went out of business 5 days after I purchased it. And they had been in business for >15 yrs. or so...........and as for service I am able to oil it myself. And cleaning, yup, I do the best I can..............My Viking dealer 15 yrs. ago offered a free loaner when my high end machine was purchased, but that is a by gone perk................I still have the Viking............calla