Thanks for all your kind, helpful comments. I had an interesting experience yesterday. A nurse came to the house for my husband's blood draw. She immediately noticed and commented on my Bernina. She said she loved her Berninas. Out of curiosity, I asked her where she bought hers because she lives in my town. She said she bought her first one from the dealer I bought mine from, but she said she wouldn't buy there again and made the two hour drive to buy from another dealer because the service, policies, and prices are so much better. Good customer service pays in the long run. Word of mouth can be the best or worst advertising you can get.