I would ask if Babyloc is the machine manufacturer. I'm pretty sure that TinLizzie makes that machine. Often the local service people are not familiar with these rebranded machines, however, if they have had it for 2 years sounds like they are. If there is a computer with it, and they give you a warranty and in home set up, the price might be OK. For that amount of money you can get a machine & frame (no computer) from a company that exclusively makes long arms and may provide better support.