I am very fortunate - my Viking dealer is less than a mile away and he has a 24 hour turn around for cleaning and servicing, less if it is brought in when they open in the morning. He also services other brands - so I have taken in my Featherweights. I am giving one to my niece and I want to make sure it is full working condition. Tomorrow when I pick up the FW, I am taking in my Viking. I have had it 3 years and it has been used a lot - performance it great but I noticed some squeaking at times in the embroidery unit - so feel it needs to be checked.