If your service man is not "approved" to service your brand of machine he cannot get parts from the parent company and will have to either tell you he can't fix it or rob parts from another machine that he thinks will work. I have a Babylock and the service center is 250 miles away. I sent it there with my daughter and after about TWO MONTHS they got it fixed. NOT a good scene and it cost boocoo bucks on top of that. The only thing wrong was that the automatic threader wasn't working right and because of my vision I have to have that feature working. He said he adjusted some other things and cleaned it, but I hadn't noticed anything amiss so I sort of feel like the longer they keep it, the bigger the bill! He won't get it again unless it is an emergency!