I think I can top that! I ordered a set of dishes from amazon.com ( they were new, not used) and they came in two boxes. the dishes were in the original box and then that box was placed in a much bigger one. there was a piece of something that had been crushed ( maybe for cushioning?) and it was in the corner. One of the boxes was mostly broken glass and the second box (in another box) was fairly good. I contacted the company and everything turned out alright, but honestly, haven't people ever heard of common sense????