Are they in a zip file? did you try right click and then open? what format are you using pes?jeff?????? I have the same as you win& and chrome also adobe I never had a problem, I use pes but have software to change format if I need to, it seems to me the website you bought the designs from were very rude to you I got the impression that they don't care. a good digitizer will try and help you through the problem if you cannot open them and you open all other designs w/o a problem then imho the problem is on them they didn't file something right,if you paid with paypay I would file a complaint and get your money back their reply to you is no way to treat a customer short and blunt seems they don't care..............I will send you a pm