I guess you have tired taking it off power and restarting? The Martelli people are at every quilt show I've been to this year. I was looking at their set up and said I'll buy the whole shebang if I call CS five times and get answered each time by a person and get a call back from a tech so I can ask a question. He gave me a number but so far no answer on the first two calls spaced several weeks apart. No sale.