Final Update:
Sent email to Ottlite and they replied with auto: it takes 48 to 72 hours to get a response.
This am I got a reply and the number info on the base was not their model no. etc. It is suppose to be on a 'sticker' which is missing from the base.
I called customer service, explained the situation, apparently the service woman said it sounded like such and such a model and ordered the globe and the lamp plug in for me. So in under 5 minutes, my problem was solved and I ended up with free shipping and no tax and spent less than $50!
Yeah for speedy customer service via the phone.
End of saga...........I hope.
