You know what really gets me? It isn't the fact that these things happen, it's the reaction of the people in charge when you tell them what happened. It's like they are programed to say something and if you tell them what happened to whatever it is you ordered, they repeat the same phrase. Accidents happen, but why on earth don't they forsee what can happen when they ship stuff that can break and package it like they do? When my dishes came, I saw that one of the boxes had a dent in it where it was dropped ( or used for a football???) and can't imagine why they didn't forsee that? Give me strength...