I won't buy a stick of gum from Sear's. They screwed up our siding so bad, we ended up threatening a lawsuit. Absolutely pathetic for a company who has been in business for over 100 years. The best thing to do as consumers is to stop using stores with poor customer service. Either find an alternative or do without. It is the only real power we have. Most of the time speaking with customer service is useless. If they cared about customer service, they probably wouldn't be having the problem. I'll step off my soapbox now! :)