Recently, same thing happened to my sister in Ky. She mailed a package to her daughter in Texas, after 2 weeks ,the daughter still had not got the package. My sister called the P.O. and gave them the tracking number. It got tracked down to Memphis in the dead letter file , the bottom was cut out of the box ,the top with address ,etc was still intact,and the box was empty. They say it could have been one of the machines that cut the bottom. She's just not buying that story.They can't do anything about it ,because she didn't take pictures of what she mailed her.so what the heck is going on in the postal service now?