Update......
I got my computer back today. It seems Avast and Windows Defender were battling for who takes over my machine....lol
Even though Windows Defender was turned off, it seems it was still running in the background. They also found a hidden piece of malware lurking about. Stephanie cleaned out my machine, fixed any register errors and issues that were there,
uninstalled Windows Defender and made sure all the drivers were up to date. I am taking out Avast in the morning, after I find an Avast removal tool and install Kaspersky Anti Virus software, which they recommended. She says Avast as well as Windows Defenders are power eaters and bog down machines. Avast more so than Windows Defender.