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Old 08-11-2015, 12:45 PM
  #7  
Skyangel
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Join Date: Feb 2012
Location: Oregon
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I thought I would update the resolution on this issue. Welmart customer service was clueless about whether I had received the correct item, although they offered to have me return it and get a replacement. Before I had a chance to do that, I had a chance to talk to a Pellon rep at a trade show where they had a booth. The Rep asked me to contact customer service at Pellon via their website. When I emailed them about the Walmart batting to see what I should have received, not only did they already know about my issue from the rep I talked to, they immediately offered to ship me a new bolt that WAS 96" wide (with a label to ship the other one back for free). Kudos to Pellon for their response. And by the way, They DO sell Walmart 96" wool batting, so I did get the wrong item.

Last edited by Skyangel; 08-11-2015 at 12:47 PM.
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