I've gotten that one before too. But I just had a phone call from a live person stating that her records show that we've had our security system for 3 yrs. now and they wondered how well we like it. I went along with her and told her it was great! (We don't have one)....anyway, she tried to sell me an upgrade on it, and after about 5 "No, thank you's", I hung up on her......