I've been using Apple products since 1985 and have generally been happy with them. Very few problems. I don't have an iPad but do have an iMac, a Macbook Air and a Macbook. What I also have is Applecare. Apple has the best rated service system. Have a problem? Just contact them. They will call you immediately, either by phone or online and spend whatever time necessary to fix the problem. Applecare, I believe, also covers cost of replacement parts.