Hi. I'm assuming that you are taking about one of the free motion (hopping) foot with the spring. I haven't had any problems with mine. There are a couple special settings you need to set in order to use the foot properly. Not at home, so I can't look at the manual to tell you which menus they are in. Are you sure that you are installing the foot properly? The only other thing I can think of that would cause this is you are moving your quilt sandwich too fast and catching the bottom of the foot in the fabric, twisting the foot & breaking it. What does your dealer say? I would have them show you how to install the foot and also show you what settings need to be changed and what they should be changed to.