Before 1973, I had other machines and was soooo frustrated. In 1972, a lady came to do a demo to my adult Home Economics group I belonged to at the time. As I watched her sew on that Bernina machine, I knew THAT was the machine to own! So, for Mother's Day in 1973, right after I had my first dughter, he bought me that Bernina 830! I ws so pleased and have been ever since! I now own 3 Bernina's and 2 Bernina sergers. They are so well made---is it possible to go to another store? I'm so sorry you have not been treated like a queen at that store--my dealer was Bernina Sew What in Beaumont, Texas and Glenda would take people on to raise!! She is also my best friend--we used to be next door neighbors-I do miss her but go back when I can!