When you ask for it, what are the terms you're using? I'm wondering if it's a mis-communication, such as the employee maybe doesn't know what "longarm thread" is, but instead is used to people asking for King Tut or some such thing.
Nearly all of my longarming friends use King Tut (a Superior product); same for my LQS owner who has 2 Gammills in her shop. I have one friend who uses Connecting Threads' Essentials.
Last edited by Peckish; 10-24-2015 at 10:47 AM.