"All sales final" is clearly posted at my favorite quilt shop/Janome dealer . However, I bought a duplicate of something I had forgotten I owned (to the tune of $50) . How I forgot that I had a table insert I don't know, but I found it a day after. I called her and she said she balked , saying she'd have to "eat it" . (Why? doesn't Janome take dealer merch back?)
i told her I'd gladly take store credit if she could do that, since I had no use for the insert. She said she would issue it this once, for fabric only. I thanked her heartily.
I think it helped that I had just bought a $1400 machine from her the week before over the phone! And I was nice , not demanding. i really likedoingbusiness with her even though she's out of the way and there's a second Janome dealer half the distance.