Before I purchase anything at the LQs, I ask about policies. One gal actually asked if I was a "repeater". No I was just asking about policies. If I'm going to return anything it would be mechanical that didn't work. I did go to one shop and they had a fabric I wanted. It was end of bolt. She was getting ready to cut it and I told her to stop. Someone had cut a piece off like at an angle. I asked her if she was going to discount that piece and if not, then I didn't want that section but I would take the rest of the other part of the bolt. She created a big stink so I told her to forget it the whole thing and left. I had other items I was going to purchase but left those also. Haven't been back.