Good evening....My dealer has come to my home several times. And we have replaced the software once and the machine twice....first time it as delivered damage, and recently a sensor went out. The dealer replaced the machine again which was last week. I'm going to do a test on this issue....by resetting my time for the project....when the gray screen shows up after running for a while, I shut it down and leave it alone for awhile. When I come bk to it and turn it on, it runs like a champ.....Once I do this, I'll report this issue to my dealer .....again, she has been very supportive.
Barbi
Originally Posted by
ManiacQuilter2
A Southern California welcome to this board. If you bought this machine new, I would call the dealer that sold you the machine. My computerized Bernina 1530 went in for servicing and I panic when I turned it on. Come to find out, it was in service mode. I would take it in for an "exam" to see what the problem is.