This not a Wal-Mart phone... Got from Verizon. I spend a lot of time at the local Verizon store having them FIX stuff every time there is a new up grade grrrrrr think I'll try Android.. My daughter LOVES hers. I am just getting tired of all this electronic hostage BS. I personally believe the whole thing is a "racket" !!! Thanks to all for your speedy replies. If and when I get it figured out - I'll let you know!