Well, I have 2 Janome's - one is the 6600p and the other is the Janome 9000 (embroidery machine). I have had no problem with either one and I've had the 9000 for 16 years. I also have a Bernina which has been wonderful and I've had no problem with either. Had the same problem as you when I decided to purchase my Bernina - no machine knowledge,lack of courtesy, attitude - the whole shot with the local Bernina dealer so I found the next closest one and purchased my Bernina from them at an even better price.