Personaly I think that any brand can have its ups and downs. I have Three Brothers right now, embroidery that sews also, sewing machine, and serger. I have never had to have one serviced. But then again I have a Kenmore that is from the eightys and as good as new. Just does not have all the newbies on it. I have in the past had Singer and had problems, but I found out at the time that Singer no longer owned it that White did and it was there lower end machine. But like I said in the beginning, it is like a car. It is a hit and miss thing. :D